Frequently Asked Questions
Everything you need to know about your Titan shopping experience.
Are the products sold on your site authentic?
Yes, every product sold on our platform is 100% authentic and sourced directly from Titan's official manufacturing units and authorized brand partners.
What is the standard delivery timeline for my order?
Most orders are processed within 24-48 hours. Depending on your location, delivery typically takes 3 to 7 business days.
Do you offer international shipping?
Currently, we ship to a wide range of international locations. Shipping costs and delivery times vary by country and will be calculated at checkout.
What is your return and exchange policy?
We offer a 30-day return policy for most items, provided they are in their original condition with all tags and packaging intact. Some categories like personalized jewelry may have different terms.
How can I track the status of my shipment?
Once your order is dispatched, you will receive a tracking link via email and SMS to monitor your package in real-time.
Do your watches and eyewear come with a warranty?
Yes, all Titan timepieces and eyewear come with a standard manufacturer's warranty covering defects in material and workmanship.